Once an SSL certificate order has been placed and configured through BITPORTAL, it is submitted to Trustwave for processing. At this point Trustwave undertake the validation process to ensure it’s being rightfully issued to the business which has signed off for it.
The first step for SSL validation is an email is sent to email@example.com, with a confirmation link that is required to be clicked in order to validate the domain name.
If you have ordered an Easy Trust SSL certificate, the certificate is usually issued within 15 minutes of the link being clicked. Premium SSL certificates (including Premium SSL Wildcard) take a little longer, and Trustwave will be in contact with you should they have any questions. As it’s a OV (Organisation Verified) certificate, Trustwave need to verify that the organisation that is requesting the certificate is valid, true and correct.
Premium EV and Enterprise SSL certificates undergo extended verification – involving domain name validation, organisation validation and DUNS validation. As the processing is more comprehensive, it can take up to 10 business days (where all documentation is promptly supplied by the client to Trustwave).
Please be aware the average processing time is subject to all information being correct and any additional documentation made available to Trustwave immediately upon request.